At Dark Devos, your satisfaction is important to us. To maintain the highest standards of hygiene and quality, we have a clear and fair return and refund policy that ensures the safety of all our customers while addressing genuine concerns effectively.
General Policy
All Sales Are Final: Due to the personal nature of our products, most items are non-returnable.
Invalid Reasons for Returns:
Change of mind.
Preference for a different color, size, or model.
Defective Product Returns
We understand that defects can occasionally occur. If you believe your product is defective, please adhere to the following guidelines:
Timeframe: Contact us within 10 days of receiving the product. Claims made after this period will not be eligible for review.
Eligibility:
Unopened and Unused Condition: Only unused vibrators and electronic items are eligible for returns.
Products showing signs of misuse, wear, or improper handling will not qualify for returns or refunds.
Proof Required:
Submit a detailed description of the defect.
Attach a clear video or photo proof demonstrating the issue.
Resolution Process
Approved defective items will be eligible for a store credit refund equivalent to the item’s value or a percentage of the total amount, depending on the nature of the defect.
Store credits can be applied to future purchases on our website.
Non-Delivery Issues
If your order has not arrived within the expected delivery timeframe, please allow an additional 5-7 days for delays due to unforeseen circumstances.
If your package still hasn’t arrived, contact us through:
We will investigate the issue and provide assistance to track your package or arrange for appropriate resolution.
Important Notes
Products damaged due to improper handling, use against instructions, or other customer actions are not eligible for returns, refunds, or store credits.
All returns must follow the guidelines mentioned above. Unauthorized returns will not be processed.
Thank you for understanding and supporting our efforts to maintain the highest hygiene standards while addressing genuine concerns. For any further questions or assistance, feel free to reach out to our customer support team.
